Theresa Cottenham – Client Care Coordinator

My name is Theresa and I am a Client Care Coordinator at Trademark Home Inspection, LLC. I have been married to my husband Ralph for 43 years. We have two grown sons and three grandchildren that have all grown up way to fast. Spring is my favorite season and hunter green is my favorite color. I enjoy spending time with my family, baking, gardening and crocheting. I am finding the older I get the faster time seems to go by and there is never enough time in the day.

My Work History

I worked in small factories and Quality Control for nearly sixteen years. During that time my husband owned a construction business where I would help out. When my Son opened his construction company I left the factories and began working with his company. So, when he opened Trademark Home Inspection, LLC it was a no brainer (I became the first employee).

What I Do For Trademark Home Inspection, LLC

As a client care coordinator I schedule appointments for customers, is the simple way to put it. But, it is so much more than that. I get to help customers make a good choice of which services we offer that will work best and make sense for them.

Each customer is different with different needs and different concerns. I treat each customer as if they were the only one. Never is a customer rushed or pressured to make a decision. Depending upon which services the customer orders, it is also my job to complete all aspects of setting up the appointment and making sure everything goes as smooth as possible. I am here before and after the inspection to answer all customer questions and help assist anyway I can.

Why I Love Working At Trademark Home Inspection, LLC

This is a family owned company and that’s how we treat our customers, with care and concern for their needs. Each customer is important to us not just a number or another job.

Our inspectors take their time and answer all of the customers questions. They never rush the inspection and always make sure each customer is completely satisfied. These are only a few of the reasons why I love this company.

I have worked several jobs in my life. However, this is the only one that always puts their customers satisfaction first and that really means a lot. The entire team at Trademark Home Inspection, LLC really does make customer satisfaction our number one goal and we all work together to make sure it happens. That is a major reason I love working at Trademark Home Inspection, LLC.

Learn about other Trademark Home Inspection Team Members